Help Desk Specialist — CAFM & FM Coordination

Hackney Borough Council is looking for two Help Desk Operatives to join its Hard Facilities Management team in Greater London. This role is essential for delivering maintenance and support across over 900 sites, acting as the first point of contact for FM related queries.

The ideal candidate should have experience in a Help Desk environment, being proficient with CAFM systems like Concerto, and possess excellent communication skills. The position includes the possibility of covering out-of-hours support and involves managing service requests and maintaining quality assurance.

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