IT Assistant
39 hours, 5 days per week.
We’re looking for an IT Assistant to join our IT team.
Mandarin Oriental Hyde Park is London’s iconic luxury hotel and part of the global Mandarin Oriental Group.
Responsibilities
- Provide hotel guests and colleagues with first line support.
- Assemble and configure networks and services.
- Establish network users, directors and security.
- Perform network troubleshooting.
- Install, configure and maintain computer hardware and software.
As an IT Assistant you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
- Strong communication: ability to explain tech issues to non‑technical colleagues and guests.
- Patience and guest service mindset (the agility to provide quick fixes).
- Flexibility: availability for shifts or emergency calls may be required.
- Teamwork: work closely with operational and back office departments.
- Good technical skills: hardware & software support, networking and connectivity, cybersecurity and data protection, and hotel systems knowledge.
Benefits
- Learning & Development programmes tailored to your career stage.
- MOstay: complimentary nights and attractive rates for you and your loved ones.
- Health & colleague wellness programmes.
- Retirement plans based on length of service and role.
- Access to discounts and deals with over 500 popular retailers, including gym memberships and travel deals.
- 50 % food & beverage & spa discount on property.
- Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum).
- Complimentary Westfield Healthcare cash plan, children added at no extra cost.
- Colleague Experience Stay in‑house with breakfast included upon completed probation.
- Friends & family hotel rate and spa discount.
- 1 paid Charity Day per year.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry‑cleaning services.
- Increased holiday entitlement with length of service, up to 33 days off.
- Subsidised podiatry sessions with Bastien pedicurists.
- Free life assurance benefits whilst in service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee recognition programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Eligibility to Work in the UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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