Pharmacy Support Worker Higher Level – Dispensary
NVQ2 qualification in pharmacy services is required
This role is part of the Medicines Management Service at Mersey Care NHS Foundation Trust. You will work within our purpose‑built pharmacy department at Maghull Health Park and support the in‑house Pharmacy at Hollins Park Hospital in Warrington.
We are looking for enthusiastic, flexible, and motivated individuals to join our team. The role involves dispensing various types of prescriptions, including controlled drugs and clozapine, and using our new automated robotic dispensing systems.
Main duties include dispensing medicines, responding to dispensary supply queries, preparing for medicines deliveries, participating in a seven‑day medicines supply service, and following trust policies and standard operating procedures.
Job responsibilities
To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
To accurately and efficiently order and supply stock and named‑patient dispensed medicines, including supply of compliance aids and patient information leaflets.
To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.
To follow up any outstanding items on supplier orders on a daily basis and upscale appropriately.
To be involved in the supply of clozapine to service users, including dispensing clozapine, liaising with patients, the clozapine monitoring service, and clinical team regarding appropriate supply of clozapine, receiving clozapine blood results, issuing medication, and organising updates of prescriptions.
Person Specification
Skills
- Excellent organisational skills
- Ability to multitask and change from one job to another frequently, working both independently and as part of a team
- Ability to work under pressure
- Customer care skills
- Ability to prioritise workload and manage time effectively to meet specified deadlines
- Excellent inter-personal skills
- Ability to perform basic mathematical calculations in relation to work
- Good time management
- Ability to meet deadlines
- Ability to travel between different sites
- Ability to work individually and to work as a team player
- Ability to work flexibly
- Pro‑active and displays initiative
- Willingness and self‑motivation to learn
- Ability to deal with frequent interruptions
- Ability to deal effectively with telephone enquiries
- Attention to detail and a responsible attitude towards quality and accuracy
- Professional manner
Values
- Continuous improvement – committed to making improvements to our services for the benefit of all.
- Accountability – taking ownership to anticipate, develop and deliver high quality care.
- Respect – how we treat others in an inclusive and supportive way.
- Enthusiasm – demonstrate our passion and pride for what we do and how we do it.
- Support – actively supporting others with compassion and courage.
- High professional standards
- Responsive to service users
- Engaging leadership style
- Transparency and honesty
- Discreet
- Change oriented
Knowledge
- Demonstrates an interest in Pharmacy
- Demonstrates an understanding of good time management skills
- Understands the need for written policies and procedures
- Has an understanding of the need for patient confidentiality
Qualifications
- NVQ2 in pharmacy services and experience or willingness to work towards NVQ3 level knowledge
- Maths and English level 2 qualification (e.g., GCSE or Functional Skills)
Experience
- Experience of dealing with the public
- Work experience in a pharmacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full‑time, Part‑time, Flexible working, Compressed hours
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