IFA Administrator Team Leader

You’re a tech savvy IFA Administrator, already looking to improve processes and manage a small team that thrives in a fast-paced, client focused environment.

You’ll have a passion for developing others, supporting advisers or wanting a leadership opportunity where your expertise will genuinely shape the way the team operates.

About the role

You’ll lead a team, support a high-performing Financial Planner, and play a key role in delivering exceptional service to clients.

Accountabilities

• Be the Go-To: Act as the escalation point for complex queries and provide clear, proactive solutions.
• Client-Facing Impact: Prepare high-quality documentation for client meetings and communicate directly with clients to resolve queries.
• Operational Excellence: Process new business applications, liaise with providers, and navigate platforms with confidence.
• Lead & Inspire: Manage and mentor a team of 2 Client Administrators, fostering a culture of collaboration and accountability.
• Drive Performance: Use data to monitor accuracy, performance, and service levels, ensuring the team consistently delivers excellence.

Skills and Experience

• 4+ years experience in a senior admin support role, including supervising or managing a team within Wealth Management, Financial Planning, or an IFA firm.
• Strong technical knowledge across pensions, investments, mortgages, and protection.
• A natural communicator and organiser who thrives on developing people and delivering results.
• Confident with Excel (pivot tables, VLOOKUPs) and analytical thinking.
• Confidence managing workflow and coaching others.
• Experience with Xplan or similar systems.

Our agile working environment means you may engage in various tasks and projects, which keeps work interesting and you get to develop and grow.

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