Community Host

Community Host

We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.

As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.

What You’ll Be Doing

• Deliver a professional and welcoming experience as a Community Host.
• Provide outstanding customer service across all resident touchpoints.
• Handle resident queries, resolving issues promptly and effectively.
• Maintain a polished and welcoming front of house environment.
• Build strong relationships with residents and team members.
• Follow company policies and procedures with professionalism and integrity.
• Contribute to a positive and collaborative team culture.

About You

• Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
• Proficient in delivering exceptional customer service in a customer-facing role.
• Excellent written and spoken English.
• Strong IT skills, including MS Word, Excel, and Outlook (training provided).
• Efficient, organised, and an excellent communicator.
• Professional, well-mannered, and resident-focused.
• A positive team player with a proactive approach.

Benefits

• Company Pension Scheme
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time

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