Job Overview
We’re looking for a Customer Service Advisor to provide resolutions for customer queries and personalise each interaction across multiple communication channels. The role involves collaborating across digital channels, enhancing the bank’s digital capabilities, and delivering exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
Key Responsibilities
- Provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.
- Collaborate with internal stakeholders (sales, operational, risk management, compliance and collections) to meet client needs and execute transactions accurately and on time.
- Support business operations teams, including risk management, compliance, and collections, as required.
- Comply with all regulatory requirements and internal policies related to customer care.
- Lead or supervise a team—including allocating work, guiding professional development, and coordinating resources—when the role includes leadership responsibilities.
- Manage own workload and participate on projects beyond the direct team when the position is an individual contributor.
- Execute work requirements identified in processes and procedures, collaborating with related teams.
- Check the work of colleagues to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to the work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Deliver work in line with relevant rules, regulation and codes of conduct.
- Build understanding of how all teams contribute to the broader sub‑function and create impact on collaborating teams.
- Develop awareness of underlying principles and concepts in the area of responsibility.
- Make judgments based on practice, previous experience, and assess applicability when procedures do not cover a situation.
- Communicate sensitive or difficult information to customers regarding customer advice or day‑to‑day administrative requirements.
- Build relationships with stakeholders/customers to identify and address their needs.
Leadership Behaviours (if applicable)
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
Values & Mindset
All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive.
Qualifications & Experience
Background in customer service, retail, hospitality, or any customer‑facing role. Strong customer focus and confidence in handling complex queries. Ability to spot opportunities to add value. Experience in a fast‑paced environment and good judgment around risk and compliance.
Work Schedule & Compensation
5 days per week, including some weekends. Competitive salary of £26,700. Core benefits package includes pension plan, private medical insurance, life insurance and income protection.
Benefits
- Pension plan
- Private medical insurance
- Life insurance
- Income protection
Location
Retail Banking customers in branch or local hub; face‑to‑face guidance and support.
#J-18808-Ljbffr…