Assistant Practice Manager Dagenham

Job Introduction

Job title: Assistant Practice Manager

Location: Victoria & Five Elms Medical Centre

Salary: Up to £35,000 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

Role Responsibilities

• You will support the Practice Manager and ensure the smooth running of the practice, developing efficient management systems for IT, Human Resources, and Financial Management and delegating tasks appropriately.
• You will oversee the day‑to‑day operation of the surgery, ensuring effective processing of all administrative work, liaison with the reception and administration team, and leading the attainment of Local, National, and APMS KPIs.
• You will promote the development of reception staff, identify training needs, provide support for their personal development reviews, and lead the reception staff appraisal system.
• You will supervise the reception team, coordinate support services for other team members, ensure rapid response to incoming telephone calls, record messages, and take immediate corrective action when needed.

The Ideal Candidate

• Reception/customer care experience is essential.
• You have an understanding of health services and a passion for improving lives and healthcare.
• Excellent communication and organisational skills.
• Ability to work within a team and wider colleagues.
• Ability to work within processes/procedures and maintain confidentiality and data security.
• Adaptability to changing priorities and flexibility to work different shifts as required by business needs.

Package Description

• Annual salary of up to £35,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro‑rata.
• Access to our bespoke learning management system.
• Opportunities to specialise and develop within a scale provider of primary care.
• Car benefit scheme – specialising in electric vehicles.
• Cycle‑to‑work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and an employee wellbeing app.

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