We are looking for self-motivated, flexible and versatile individuals to join our Pathology Reception team. The role is an administration‑based position, not a laboratory post, and will involve working under pressure in challenging conditions.
Job overview
Job Type: Part‑time; rotating shifts between 08:00 and 20:00, including weekdays, weekends and bank holidays.Location: Princess Royal Hospital, Haywards Heath (Sussex).Salary: £25,272 pro rata (annual).
Key Responsibilities
- Receive, sort and process a substantial quantity of clinical samples, identifying and resolving problems such as leaking samples, labelling errors or missing information.
- Perform accurate data entry on computers for patient information and investigations requested by clinical staff and GPs; maintain accuracy and legible handwriting.
- Follow standard operating procedures (SOPs) at all times, prioritising work according to established guidelines.
- Determine sample suitability for testing and take appropriate action; adhere to system protocols for phoning results.
- Answer calls on the Pathology enquiry line on a rota basis, providing results, information and advice within competency.
- Handle requests for supplementary tests, locate appropriate samples, order tests, and communicate any issues to requesters.
- Book leave, report personal absence, and comply with trust policies for grievance, discipline and capability.
- Act as the first point of contact for all pathology enquiries, maintain confidentiality, and communicate with outside sources when required.
- Collaborate with other staff to optimise resource utilisation, attend meetings as directed, and cooperate with staff within the Pathology department.
- Participate in training and development programmes, including competency training for junior staff, and complete all mandatory and statutory training courses.
- Maintain and safeguard laboratory information systems, report non‑functional hardware, and use quality management procedures for data integrity.
- Assist with data collection for audits and maintain awareness of all types of documentation within the laboratory organisation.
- Work within health and safety policies, recognise hazards, apply precautionary measures and report defects.
- Carry out any other reasonable duties as delegated by the manager or supervisor.
Experience and Skills
- Good standard of education including English and Mathematics.
- Computer literate with strong IT and keyboard skills; excellent typing accuracy.
- Previous experience in the NHS, preferably with patho‑logy services.
- Strong organisational and time‑management abilities; accurate and detail‑oriented.
- Excellent communication skills, telephone manner and customer service skills.
- Knowledge of data protection and patient confidentiality requirements.
- Ability to adhere to departmental policies, procedures and guidelines.
Equality, Diversity and Inclusion
- Evidence of undertaking personal development to improve understanding of equalities issues.
- Evidence of championing diversity in previous roles, where applicable.
Right to Work – Applicants must have the right to work in the UK. This role does not meet the minimum criteria for visa sponsorship; therefore sponsorship cannot be provided. Graduate visa holders must have at least 18 months remaining.
Legal Statement – Within the NHS, all staff are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and related legislation.
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