Location: Birmingham, B5 4UA
Salary: £30k-£32k plus excellent benefits
Schedule: Fixed Term Contract 12-months, Monday to Friday 9am to 5pm, flexibility required to work occasional evenings and weekends
About the Role
As a Youth Engagement Coordinator in our Employment, Skills and Training team at Restart, you’ll play a key role in attracting, engaging, and inspiring young people aged 16-25 to take part in meaningful community programmes that shape their future.
You’ll create a welcoming, inclusive environment where young people feel confident to explore opportunities, build life skills, and move towards education, employment, and wellbeing pathways. Your work will have a positive impact on communities by supporting those who may be disengaged, helping them reconnect and thrive.
Responsibilities
- Proactively engage young people through outreach in schools, colleges, and community settings
- Build trusted relationships that encourage ongoing participation and personal growth
- Deliver informal drop‑in sessions and themed activities focused on wellbeing and employability
- Provide mentoring, guidance, and practical support such as CV writing and job applications
- Support access to education, training, employment, and local services
- Work with partners and stakeholders to strengthen community engagement and outcomes
Qualifications
- Experience working with young people in community, youth, or engagement‑focused roles
- Strong communication skills and the ability to build trust and rapport quickly
- Experience delivering informal group activities or engagement sessions
- Understanding of safeguarding and supporting vulnerable individuals
- The ability to adapt your approach to meet diverse needs
- Competent IT skills and the ability to work independently and as part of a team
- Full UK Driving Licence and own vehicle
Vetting & Checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Benefits
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, wellbeing app, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to entertainment and travel
- Charity: Paid volunteering day and opportunities to give back through community initiatives
- Employee networks: Inclusive networks that support collaboration, learning, and belonging
EEO Statement
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We gladly welcome applications from candidates of all backgrounds, including disabled applicants. We operate a hybrid work structure in many areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard.
We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge and we will make reasonable adjustments throughout the recruitment process. Please contact our recruitment team at 0345 010 4000 for any assistance.
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