Hybrid Customer Experience & Escalations Lead

Honda Motor Europe is seeking a Customer Relations Coordinator to enhance customer experience and resolve complex complaints. You’ll manage escalated cases, ensuring timely and effective communication with customers and dealers.

Required skills include strong empathy, problem-solving, and previous experience in complaint management, particularly in an FCA regulated context. This role offers flexibility, allowing you to work from home two days per week with minimum 35 hours required.

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