Overview
Take the next step in your career and help shape a responsive, high quality mental health support service for children and young people.
As a Duty Coordinator, you will play a central role in the day to day running of the duty system within our Mental Health Support Teams and Early Intervention and Targeted Support Service. You will provide oversight of incoming referrals, support clinical and safeguarding decision making, and ensure timely progression through care pathways.
Working closely with the Operations Manager and wider clinical team, you will guide practitioners in risk assessment, safety planning and effective decision making. You will help manage demand, monitor performance against key targets, and ensure that children, young people and families receive the right support at the right time.
This varied and impactful role involves collaborating with education settings, partner agencies and internal teams. You will also contribute to service development, quality improvement and innovative ways of working, ensuring the service continues to evolve and meet local needs.
Main duties of the job
You will be a confident and experienced practitioner with a strong understanding of mental health support for children and young people, including safeguarding and risk management.
We are looking for someone who:
- Has experience in mental health, early intervention or a related field (e.g. EMHP, CWP, nursing, social work, occupational therapy)
- Demonstrates sound clinical judgement and decision making
- Is confident supporting and guiding others in practice
- Has experience working with risk assessment and safety planning
- Can manage competing priorities in a fast‑paced environment
- Communicates clearly and builds effective relationships with partners
- Understands referral pathways and thresholds for support
It would be helpful but not essential if you have experience in service development, performance monitoring or working within a duty or triage system.
Qualifications
- A relevant professional qualification in mental health, healthcare, wellbeing, education or a related field (e.g. EMHP, CWP, nursing, social work, occupational therapy)
- OR equivalent experience
- Evidence of continued professional development
- Experience of risk assessment, safeguarding, and decision‑making within a duty, triage or referral‑based environment
Desirable qualifications
- Management / supervision training
- Therapeutic postgraduate qualification (ideally in low intensity CBT)
- Postgraduate qualification in a relevant discipline
- Mentorship qualification
- Demonstrable experience working with children and young people within a mental health, healthcare, wellbeing or early intervention setting
- Postgraduate Certificate in Supervision (Supervisor course)
Experience
- Experience working with children and young people within a mental health, healthcare, wellbeing or early intervention service
- Knowledge of CBT informed practice
- Experience of working in a community and/or educational environment
- Evidence of clinical development in practiceRisk assessment and management in the delivery of clinical services (including safeguarding)
- Experience of working in a high demand fast paced role
- Experience of organising team duties
- Experience of monitoring and managing performance against KPIs or service targets
- Experience of reviewing and improving service delivery using data or audit findings
- Experience of supporting or influencing staff performance in a clinical or operational setting
Desirable experience
- Experience of leadership within Children and Young People clinical service areas
- Experience of providing mentorship
- Experience of inducting staff members
- Experience of working in a skill mix team
- Experience of line management and/or delivery of clinical supervision
Additional criteria
- Recognition and escalation of risk, contributing to control measures
- Planning workload, time management
- Work under pressure and able to manage changing priorities
- Understand need for evidence and statistical data collection, and achieving targets
- IT skills
- Team player and a dynamic personality
- Multi‑agency/disciplinary working
- Excellent communication skills and able to relate to CYPFs
- Innovative practice and ability to influence others
- Positive attitude; flexible and adaptable; solution focused; and tenacious.
- Has a strong degree of personal integrity
- Ability to monitor, interpret and act on performance data to drive service improvement
- Ability to provide constructive challenge and hold others accountable for performance
- Coaching and feedback skills to support staff development and improvement
- Leadership and the ability to delegate and coordinate staff
- Access to own transport or evidence of ability to commute efficiently between community venues.
- Ongoing commitment to maintain registration in core profession
Employment terms
All Compass posts are subject to appropriate level DBS checks.
We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, and encourage applications from people who have experiences in life which enrich skills & empathy. This is part of our commitment to equality & developing a truly inclusive & representative workforce.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.
Benefits
- 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
- Life assurance at 2 x basic salary
- Competitive contributory pension scheme
- 24/7 Employee Assistance Programme and OH service
- Enhanced sick pay
- Excellent learning & development opportunities & career progression
- Annual salary review
Contact
Compass
2nd Floor St Katherine’s HouseSt Mary’s WharfDerbyDerbyshireDE1 3TQUnited Kingdom
Website: https://www.compass-uk.org/
Closing Date
13.07.26
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