Repairs Planner & Scheduler

£26,000 to £28,000

Gap Construction are recruiting on behalf of a family‑owned regional contractor specialising in social housing and reactive maintenance. Due to continued growth, we are seeking an experienced Repairs Planner & Scheduler to join our busy office in King’s Lynn.

This is a fast‑paced role that plays a key part in the successful delivery of reactive maintenance works. The successful candidate will have previous experience within a repairs planning and scheduling environment and be confident coordinating multiple operatives, managing changing priorities, and delivering an excellent service to clients and tenants.

Performance Objectives

• Effectively schedule and allocate repair works to operatives
• Manage and optimise daily and weekly operative diaries
• Prioritise emergency and urgent repairs
• React quickly to cancellations, overruns, and changing workloads
• Ensure maximum productivity and efficient utilisation of resources
• Liaise with tenants, clients, operatives, and management to provide updates and manage expectations
• Monitor job progress to ensure works are completed within agreed timescales
• Raise and manage works orders accurately
• Maintain up‑to‑date records and produce reports where required
• Identify and escalate issues that may impact service delivery or performance targets

Person Specification

• Previous experience in a Repairs Planner or Scheduler role is essential
• Strong understanding of reactive maintenance environments
• Experience within social housing or maintenance contracts is highly desirable
• Excellent organisational and multitasking skills
• Strong communication and customer service abilities
• Experience working to KPIs and strict deadlines
• Knowledge of building trades and repair processes would be advantageous
• Resilient, proactive, and able to remain calm under pressure
• Strong attention to detail with excellent problem‑solving skills
• A team player with the ability to manage multiple priorities effectively

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