Control Room Operator
Making a Difference Every Day
Every 999 fire call starts with North West Fire Control, and every call matters.
We’re looking for people who want more than just a job. People who stay calm under pressure, thrive in a fast‑paced environment and want to make a real difference.
Salary, Location and Hours
Salary: £30,960, rising to £33,798 after 13 weeks, with progression up to £39,047.78 based on development and assessment.
Start Date: September 2026.
Location: North West Fire Control, Warrington.
Hours: 24/7 service covering 365 days of the year – working 12‑hour shifts on a 4 on / 4 off pattern, including days, nights, weekends and bank holidays.
About the Role
As a Control Room Operator, you’ll be the first point of contact in an emergency, answering 999 calls, gathering vital information and ensuring the right fire and rescue response is mobilised.
Responsibilities
- Listen carefully, ask the right questions and reassure callers.
- Accurately record critical information in real time.
- Share clear, precise information with colleagues and emergency service partners.
- Support a coordinated response in fast‑moving, time‑critical situations.
What the Role Requires
- Stay calm under pressure, making quick, confident decisions when it matters most.
- Be resilient, remaining focused during challenging situations and conversations.
- Work at pace, listening, thinking, speaking and typing simultaneously.
- Maintain accuracy and attention to detail in a time‑critical environment.
- Adapt quickly to changing situations while following established procedures.
- Work confidently in a structured environment, ensuring consistency and safety.
Essential Skills and Requirements
- Strong communication, listening and telephone skills.
- Ability to stay calm and make accurate decisions under pressure.
- Excellent attention to detail and accuracy in a fast‑paced, time‑critical environment.
- Confidence using multiple systems while listening, speaking and typing.
- Ability to follow structured processes and adapt to changing situations.
- A positive approach to learning, feedback and continuous development.
- Able to work effectively both independently and as part of a team.
- GCSE (or equivalent) in English and Maths.
- Typing speed of 40 wpm (reasonable adjustments available).
What We Offer
- Structured training, ongoing development and clear career progression.
- Competitive salary and Local Government Pension Scheme.
- 29 days annual leave (pro rata).
- Health and wellbeing support.
- Free uniform and onsite parking.
- A supportive and inclusive workplace built on integrity, respect, honesty and accountability.
Additional Information
- Minimum age: 18.
- Standard DBS check required.
- We welcome applications from all backgrounds and provide reasonable adjustments throughout the recruitment process.
Application Deadline
Closing date: July 10 2026.
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