Customer Assurance Specialist – Incident & Reporting

Arcus FM is seeking a Customer Assurance Agent for our Redditch site. This role involves being the go-to person between Helpdesk and Planning teams, managing multiple inboxes, and resolving complex queries efficiently.

The ideal candidate will have exceptional customer service skills and a solid understanding of Excel. Responsibilities include creating incident reports and providing updates to directors. Join us for excellent benefits including a competitive salary and a supportive work environment.

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