The Personal Dosimetry Service (PDS) is a commercial service, approved by the Health & Safety Executive (HSE), and accredited to ISO/IEC 17025. PDS serves over 5,500 employers working with ionising radiations in the industrial, research and medical sectors, by assessing the radiation doses to their employees. This is carried out by means of passive personal dosemeters, which are worn by the employee for a period then returned to PDS for processing and reporting. The service also helps build experience which informs UKHSA’s advice to government and users of radiation and makes a significant contribution towards RCCE’s annual income. The PDS is a group of around 35 staff, plus 10 bank staff, who issue and assess doses from dosemeters to over 80,000 workers in the UK and overseas.
This post will work as part of a small team which is responsible for dealing with customer queries, processing orders, forwarding contracts, invoicing for all PDS services provided (over 5,500 customers) and maintaining an excellent level of customer care. The post holder will work with the team to invoice PDS customers. The post holder will be responsible for PDS customer & public interactions, reviewing all documentation, providing advice on our services, and liaising directly with stakeholders internally & externally to provide PDS routine & emergency dosimetry services. The postholder must ensure an efficient & smooth service for our 5500+ customers & provide calm & timely information in the event of an emergency incident.
This will involve planning & prioritising the routine & emergency response roles as well as managing documentation to ensure business continuity. This includes overseeing the meeting of the deadlines & targets for routine & emergency requests.
The post holder will liaise with PDS Lab functions, Logistics Office & others to maintain a reliable routine & emergency response capability by liaising with colleagues & suppliers. The postholder will work closely with the Technical Development Manager & operations team as well as the Customer Services team to ensure effective communication to PDS stakeholders at all times.
The post holder will have line management responsibility for allocating resources, prioritising work, staff development & training within the Customer Services team, as well as maintaining office documentation for ISO17025 accreditation.
As well as general management & systems development, duties will include the involvement in the preparation of emergency response documentation (policies & procedures), awareness of new legislation / regulations.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
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