Sales Operator (Box Office)
Looking for a role where you can deliver outstanding customer service every day? Enjoy speaking to a wide range of people and helping them find the perfect experience? Confident working in a fast-paced environment where no two days are the same? Motivated by sales and spotting opportunities to upsell and promote exciting events? Keen to be part of a supportive team at the heart of a world-renowned theatre company?
With an exciting season ahead of us and increased activity, we are looking for a Sales Operator (Box Office) to deliver exceptional customer service while maximising ticket sales and promoting RSC productions, memberships, and services across phone, counter, and outbound channels.
Reporting to the Sales and Ticketing Manager, key areas of responsibility include (please see the Role Profile for the comprehensive list):
Key Responsibilities
- Deliver high‑quality customer service via phone, in person, and outbound calls
- Process ticket bookings accurately across phone, counter, and postal channels
- Promote and sell productions, memberships, and related products
- Provide clear, engaging information about events and services
- Maintain accurate customer records and handle cash reconciliation processes
- Support team activities, ticket dispatch, and general Box Office operations
Requirements
- Previous Box Office or sales experience
- Strong commitment to delivering excellent customer service
- Excellent communication skills with a confident and professional telephone manner
- Ability to work independently and use initiative, as well as collaboratively in a team
- Good numeracy skills and attention to detail
- Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)
This is a full‑time, permanent position based in Stratford‑upon‑Avon, working 37.5 hours per week, 5 days out of any 7 from Sunday to Saturday inclusive. Due to the nature of this work, you will be required to be onsite every day.
The working day is 7.5 hours and could be anytime between 8.30am to 8.30pm with the rota being produced no later than 2 weeks in advance.
Our telephone lines are open midday until 6pm, Monday to Friday and are closed on Saturdays, Sundays and Bank Holidays. The Box Office Counter remains open on Sundays. You will be required to work up to 12 Sundays a year.
We are committed to building a diverse workforce and welcome applications from all individuals.
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