Location: Weald, TN17 2PN
Hourly Rate: £13.57 plus excellent benefits
Schedule: Permanent, Part‑Time, 15 hours per week plus additional teaching hours available to make up 40 hours per week. Typical shifts Monday to Friday, 10am to 6pm. Typical shifts Saturday & Sunday, 8am-12pm. Shift times are flexible.
About the Role
As a Swimming Coordinator in our Leisure team, you’ll lead and grow the swimming lesson programme, ensuring high-quality delivery while creating positive experiences for customers and the local community.
What You’ll Do
- Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development.
- Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs.
- Ensure high‑quality delivery of lessons that encourage retention and repeat participation.
- Build strong relationships with customers, schools and local partners to support outreach and programme growth.
- Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance.
- Support operational delivery, including stepping in to teach lessons where required to maintain service levels.
- Support with the marketing and promotion of the Swimming Lesson programme.
Qualifications
- A Swim England Level 2 or STA Level 2 Swim Teacher qualification.
- Experience managing or supervising teams within a leisure or aquatics environment.
- Strong customer service skills and the ability to build trust with customers.
- Experience delivering or managing swimming lesson programmes and working with high customer volumes.
- Confidence using IT systems and producing reports, alongside good communication and organisational skills.
Vetting and Checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Benefits
- Holidays: 21 days pro rata plus bank holidays.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging, representing and empowering all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Equal Opportunities
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. In line with the company’s policy, employees will have a DBS check where appropriate.
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