A growing UK-based technical distribution business is seeking a Customer Service Advisor / Account Administrator to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth.
Location
Bristol and easily commutable from surrounding areas including Downend, Kingswood, Fishponds, Bradley Stoke, Emersons Green, Staple Hill and Yate.
Salary and Benefits
Starting salary of £27,200 per annum, with standard working hours Monday to Friday, 8:30am to 5:00pm, one-hour lunch break. Flexible or part-time arrangements considered for the right candidate. Up to 33 days’ holiday (20 days + Bank Holidays, increasing to 25 days with service). Employee Rewards scheme offers flexible perks such as late starts, early finishes, extended lunches and complimentary food and drink. Additional benefits include an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme and Life Assurance.
Responsibilities
- Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service.
- Process customer orders accurately, ensuring all information is recorded correctly on internal systems.
- Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing.
- Raise quotations, monitor orders, and support contract administration across multiple accounts and customers.
- Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team.
Qualifications
- Strong communication skills with a confident and polite telephone manner.
- Excellent attention to detail with the ability to manage multiple tasks and deadlines.
- Good organisational skills and ability to prioritise workload effectively.
- Competent IT skills and a good level of Maths or English – training will be provided on IT systems.
- Previous experience in an administrative or customer service-based role is desirable.
About the Role
Customer-focused work in a fast-paced, supportive team. You will receive full training and ongoing development to build confidence and progress within the business. This role suits someone who enjoys varied administrative work and is looking to build a long-term career with development potential.
Apply Now
If you are proactive, reliable, and eager to learn, apply today.
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