Purpose of the Role
Based in the Merrow Street office, the role is to deliver residential property management services to the residents of a mixed tenure portfolio called Walworth Village. To provide first class customer service to both residents and clients alike.
To produce accurate client reports demonstrating performance and asset management initiatives as required and to ensure health and safety compliance in order to minimise risk.
To provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and residents. Supporting both office and site based teams. The successful candidate will be an excellent team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
Key Responsibilities Lettings & Property Management
- Liaising with residents, ensuring delivery of exemplary customer experience at all stages, from check in to check out and deposit return, ensuring adherence to obligations under tenancy agreements at all times
- Working with the compliance team to keep all Statutory Health and Safety inspections up to date both within the residents demise and within the blocks under management
- Working closely with the accounts/credit control team to ensure collection of arrears, following agreed procedures and providing advice to the client. Liaising with solicitors and attending court when necessary.
- First port of call for residents raising apartment related issues, arranging contractors or internal maintenance operatives and ensuring a smooth and satisfactory resolution.
- Liaison with residents over internal and external redecoration of common parts or other works affecting residents
- Undertaking and overseeing the management of minor works between tenancies and liaising with the Landlord for larger scale works
- Meeting and greeting all new residents at the commencement of their tenancies and provision of welcome information to them
- Undertaking annual and ad hoc property inspections of all properties under management
- Arranging check outs, inventories, return of deposits and updating deposit scheme records
- Management of rent reviews and serving of S13 documents and any other relevant notices, including accurate record keeping
- Processing Insurance claims
- Providing client reports and attending client meetings as required
- Assisting annual budgets and commenting on actual expenditure
- Liaising with the client accounts team
- Periodically serving notices and attending court proceedings
- Liaison with utility companies and local authorities
- Liaising with other Savills departments
Client Relationship
- Attending meetings and preparing reports with support from senior members of the team
- Responding to queries and requests in a timely manner
- Seeking opportunities to maximise fee generation and referrals to other Savills departments
- Providing advice and developing relationships with all representatives of the client
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude and solution led
- Excellent team player
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate with experience using CRM systems
- MARLA preferred
Working Hours – 9.00am – 5.30pm Monday to Friday
Salary – £35,000 + 10% discretionary annual bonus
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