Location: Bristol, Stansted or Romsey.
Hybrid Model: Office: Monday – Friday
As our business continues to expand across the EMEA region, we are looking for a highly organized and customer-focused professional to join our Sales Operations team. This position plays a key role in supporting commercial activities, managing customer interactions, coordinating internal processes, and ensuring operational excellence across our direct customer and distribution partner network.
Job Summary
We are seeking a proactive and detail-oriented professional to support our EMEA commercial operations by acting as a key interface between customers, distributors, sales teams, and internal business functions. In this role, you will manage pricing requests, customer issue resolution, design registration validation, sales reporting, commission reporting, order management, and distributor support activities.
Responsibilities
- Manage customer pricing activities by processing special pricing requests, coordinating approvals, and working with business units to validate pricing structures. (20%)
- Act as the primary interface between direct customers, distributors, and internal departments (operations, engineering, finance, quality) to qualify and resolve customer issues in a timely manner. (20%)
- Manage and validate design registrations, monitor renewal processes, and generate reporting to support sales leadership. (20%)
- Review, validate, and distribute commission reports for European representative partners to ensure accuracy. (10%)
- Maintain accurate customer records and manage order processing for EMEA direct customers and distributors. (20%)
- Manage RMA and sample requests while supporting distributor inventory management tasks. (10%)
Minimum Qualifications
- Fluent professional English communication skills (written and spoken)
- Bachelor’s degree preferred
- Minimum 5 years of experience in customer service, sales support, or similar commercial support environments
- Strong organisational skills with the ability to manage multiple operational activities simultaneously
- Experience supporting customers in an international or fast-paced commercial environment
Desired Qualifications
- Bachelor’s degree or equivalent relevant professional experience
- 5+ years of experience within customer service, sales operations, or sales support functions
- Experience working with ERP and CRM systems, ideally SAP and Salesforce (SFDC)
- Strong communication skills and ability to collaborate across departments and external groups
- Excellent attention to detail and high data accuracy
- Strong problem-solving skills and ability to manage customer priorities effectively
- Comfortable working within a fast-moving global organisation supporting multiple stakeholders
- Experience supporting distributor management and channel sales operations is highly desirable
Benefits
- Work in a highly collaborative international environment supporting customers and partners across the EMEA region
- Play a critical role supporting commercial success and customer satisfaction within a growing global organisation
- A company that values teamwork, accountability, operational excellence, and continuous improvement
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