Job Introduction
£26,844 rising to £29,156 plus free rail travel.
Working Hours: 35 hours per week.
Full address: Tonbridge.
Job Category: Station Colleagues.
Region / Division: Kent.
Looking for a career that can take you places? Join our southeastern station team in the Tonbridge area!
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets, offering long‑term options and variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Can you move people? Apply now.
PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.
Main Responsibilities
Help make every journey through our station an enjoyable one. This means providing top‑nought customer service, always following safety protocols, and making our stations clean and welcoming spaces.
Our station teams include a variety of roles – platforms, gatelines, ticket offices, general support, and Passenger Hosts on high‑speed services.
- Make sure trains are dispatched safely and on time from our platforms.
- Inspect tickets and help passengers get through gatelines.
- Clean and tidy our stations.
- Answer passenger questions and help them reach their destination.
- Deal with lost property.
- Sell tickets and promote rail activities.
- Conduct regular safety and security checks.
- Work a varied shift pattern, including weekends, bank holidays and nights.
- Shifts may start as early as 5:30 am and may finish after the last train has departed.
- At certain stations, you may also spend some shifts working alone.
Candidate residency requirement: Candidates must live within a 40‑minute commute of Tonbridge station without using public transport.
The Ideal Candidate
We’re looking for people from all backgrounds. All you need is:
- A passion for making every passenger journey the best it can be.
- Excellent people and communication skills.
- Some customer service experience.
- A proactive and positive attitude.
- The ability to work well in a team.
- The ability to handle challenging situations effectively.
Given shift times, own transport is essential.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria. Work 180 (Employer for Women) is also recognised.
Other things to know
- This vacancy may close early if we receive a large number of applications; submit early.
- All offers are subject to satisfactory references, right‑to‑work verification, a basic criminal record check and a pre‑employment medical assessment. Work‑visa sponsorship is not available.
- If you applied but were not successful in a similar role at our company, please wait six months before applying again.
- Benefits include a final salary pension and 28 days annual leave allowance (including bank holidays).
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