Courier customer services clerk / logistics

We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office.

This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Managing customer enquiries via phone, email and online channels
• Coordinating bookings and tracking deliveries
• Proactively resolving issues and keeping customers informed
• Supporting admin, shipments and fulfilment projects
• Working towards daily performance targets

About You

• Strong communication and customer service skills
• Confident phone manner and attention to detail
• Able to multitask in a fast-paced environment
• Team player with a proactive approach
• Previous logistics/customer service experience desirable

What’s on Offer

• GBP25,000-GBP29,500 salary
• 25 days holiday + bank holidays
• Company pension & development programme
• Employee perks scheme + wellbeing support
• Free parking & refreshments

Hours

Full-time, rotating shifts between 07:30-19:00 (on a rota basis, with future on-call requirement)

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