Bodyshop Manager

Bodyshop Manager

Basic Salary & OTE: Up to £78,000

Location: Basingstoke

We are looking to recruit a Bodyshop Manager to facilitate and oversee the day‑to‑day delivery of excellent customer service and site profitability by motivating, supporting and managing the team to deliver quality repairs on time, every time.

The successful candidate will be an outgoing Bodyshop Manager who can deliver exceptional market‑leading customer service by actively managing the entire customer journey – from initial booking through to final vehicle return.

Responsibilities

• Ultimately responsible for all activities at the repair centre, effectively controlling line managers and supervisory colleagues while paying attention to profits in line with the business plan.
• Engage with key team members to agree output targets and provide feedback on previous performance.
• Engage all team members for managerial, supervisory and customer‑facing positions; review performance and objectives of staff and develop training plans.
• Personally monitor customer complaints and ensure they are resolved quickly and fairly.
• Ensure that all housekeeping and health and safety regulations/policies are adhered to by all team members.
• Prepare accurate data and statistics in line with weekly and monthly reporting requirements and contribute to regional meetings to identify and promote new business opportunities.

Qualifications and Skills

• Strong organisational skills
• Flexible work attitude
• Ability to effectively deliver site performance and profitable growth
• Excellent leadership skills and technical expertise
• Strong communication skills for customer service and team communication
• Experience in a managerial position in a Bodyshop or similar environment

If you think you are a good fit, please contact Kelsey @ Auto Skills and state reference job number 53720. Don’t worry if your CV is out of date – we can work that out later.

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