Customer Service Advisor

This role is for a Customer Service Advisor based in Wolverhampton, paying £13.28 per hour on a full‑time, temporary‑to‑permanent contract.

Working Monday to Friday from 8am to 5pm, you will act as the primary contact for clients, managing enquiries and resolving issues professionally. The role supports a specialist manufacturer serving various UK industries.

Our client is a well‑established specialist manufacturer and supplier, providing bespoke solutions to customers across a range of industries throughout the UK.

Key Responsibilities

• Managing customer enquiries and resolving issues in a professional manner.
• Liaising with customers regarding delivery requirements and order updates.
• Coordinating with transport providers to arrange deliveries.
• Maintaining accurate records and updating reports.
• Using Microsoft Excel and internal systems to manage customer information.
• Supporting the wider team with administrative duties as required.

What We’re Looking For

• Previous customer service experience.
• Excellent communication and telephone skills.
• Strong IT skills, particularly Microsoft Excel.
• A proactive and organised approach to work.
• Ability to work independently in a busy environment and manage multiple priorities.

If you enjoy building customer relationships, solving problems and working in a fast‑moving environment, we’d love to hear from you.

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