About The Role
Customer Service – but without the sales or long hours! Contact Centre – Customer Service Advisor – Caerphilly. Full time hours – 36.25 to 40 hours per week with excellent benefits and hybrid working after 6 months. We welcome applications from motivated individuals who can commit to starting with our team on 27th July 2026.
We are phs Group – the leading Hygiene Services provider in the UK. The company has been operating for 63 years and is growing. We are looking for the right person to join our Customer Service team in Caerphilly.
Qualifications
- Great job helping business customers without sales targets.
- Live locally – Caerphilly, Merthyr, Rhondda Cynon Taff.
- Contact centre experience.
- Reliable, loyal, and hardworking.
- Comfortable with using a computer and quick at learning new systems.
- Looking for a career in an established company.
- Listening, building rapport and asking questions to establish customer needs.
Your role as a Customer Service Advisor at phs Group
- Taking calls and building rapport with business customers each day on our contact centre.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- Polite and clearly spoken, able to have great conversations (phone and e‑mail).
- Basic computer skills – we will help you learn the rest.
- Can‑do attitude, caring about customers.
In return for your commitment and expertise at phs Group you’ll benefit from
- Working hours between 36.25 – 40 hours a week, Monday to Friday.
- Rewarding salary, great team and excellent benefits.
- Access to Virtual GP for you and your family.
- No weekend or evening working.
- Flexible training scheme.
- Hybrid working after 6 months.
- Major supermarket and retailer employee discounts through phsPerks.
- Further savings with our phs Direct Online shop.
- Free on‑site parking.
- Excellent career opportunities.
- Accredited ILM training through external and in‑house training.
- Apprenticeship opportunities.
- 23 days holiday plus bank holidays off.
- Improved parental leave, 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
At phs, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all our staff. We remain committed to allowing our teams to bring their true selves to work without risk or fear of discrimination.
#J-18808-Ljbffr…