Job Details
- Full-time (37 hours) & part-time and flexible working patterns available
- Based in Oldham
- Annual salary of £29,504 (FTE)
- Permanent role
Proposed Assessment Day
W/C 13th July 2026
The Role
The purpose of the role as a Housing Support Worker is to provide a support service to our service users. You will carry out regular support sessions with service users, to ensure that their individual needs are being met. You will work to empower service users, actively engaging them with the community and helping them to support each other, to develop resilience, to live independently and to be an asset to the community.
You will ensure the efficient keeping of appropriate records including case notes, support plans, financial and administrative records. You will also ensure that service users access their full support entitlements, ensuring that housing benefit claims are submitted in a timely manner, and arrears and bad debts actively pursued.
Key Responsibilities
- Carry out regular support sessions with service users to meet individual needs.
- Empower service users and facilitate community engagement.
- Maintain accurate case notes, support plans, financial and administrative records.
- Submit housing benefit claims in a timely manner.
- Pursue arrears and bad debts.
- Develop service user, volunteer and community involvement, and facilitate group activities.
Qualifications and Experience
- Experience working in a support role and ability to assess needs to plan and deliver effective, stimulating and dynamic support.
- Experience providing housing support (desirable: 1 year).
- Strong communication skills both written and verbal – including record keeping, report writing, IT and social media platforms.
- Demonstrable organisational skills, manage workloads and meet deadlines.
- Ability to manage risk appropriately and ensure procedures are followed.
We Offer
- A range of flexible working options.
- 25 days paid annual leave each year (rising to 27 days after three years) plus 8 bank holidays.
- 6 additional days for volunteering.
- 5% employers contribution to pension scheme.
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest-free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
Equal Opportunities
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
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