REF JOB:6305
Role Overview
As a Media Support Worker, you will help disabled staff and contributors work without barriers by providing one‑to‑one human support such as sighted guiding, note‑taking, research assistance and coordinating specialist facilitation services. You will deliver this support at central London offices, on location across the UK and abroad, or remotely, creating an inclusive environment.
Key Responsibilities
- Provide facilitation (human support) for disabled staff across London offices and log support on internal systems.
- Accurately book communication support and other facilitation requests using internal systems to meet KPIs.
- Maintain records, coordinate suppliers, manage referrals, ensure SLAs are adhered to and report non‑compliance or feedback.
- Provide access support and advice primarily to client stakeholders.
- Handle general administrative functions such as completing Access to Work claim forms, supporting team members, maintaining records.
- Book and arrange facilitation support, follow up on cancellations, record reasons, ensure accurate database records.
- Assist with guiding service users with sight loss, providing reading and research support, audio description, note‑taking, software and office equipment use, and support for transport.
Qualifications
- Ability to deliver 1:1 human support, including sighted guiding.
- Highly organised with the ability to self‑motivate and manage a busy, varied workload.
- Strong communication skills to engage with people at all levels.
- Experience working to measurable targets, tight deadlines and with standard apps and systems.
- Ability to learn and use new computer systems.
- Team player able to work unsupervised.
- Commercial and financial awareness, some understanding of government funding mechanisms.
Location: Hybrid in London with requirement to work out of hours or on location in the UK and abroad.
Hours: 37.5 hours per week (Monday to Friday, between 8am and 6pm), with a requirement to work out of hours as needed.
Salary: £24,784.50
Company Benefits
- Competitive annual salary dependent on qualifications and experience.
- Contributory pension scheme up to 6%.
- Life assurance.
- 25 days annual leave plus bank holidays, increasing with length of service.
- Birthday off (non‑contractual benefit).
- Discounted gym membership.
- Cycle to work scheme.
- Health cashback plan.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and inclusion form an integral part of everything we do.
Health Partners are proud to support the needs of employees and we understand everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
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