Service Coordinator

Job Details

Salary: £28,634.00 per annum with an annual performance bonus (15%) plus Veolia benefits and pension.

Hours: Monday to Friday, 40 hours per week 8:30am – 5pm.

Location: Telford, TF1 7AD.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream – Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance)

What we’re looking for

Essential

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace working with a quality management system e.g. ISO managing transport compliance
• Experienced IT skills, and the ability to adapt to Google operating systems

Desirable

• Previous experience operating within a similar industry; waste/transport/logistics

Equal Opportunity and Diversity

We are an equal opportunity employer committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. We are a proud Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

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