Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities.
Why work with us?
- HYBRID working options – save on commuting costs with only 2 days in the office each week.
- We invest in training and give you all the tools you need to succeed.
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter.
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated.
Details
- Start date: 24th Aug 2026
- Location: Natwest, Newtownards
- Shifts: Part time – 20hrs per week – Monday: 09:30 – 13:45, Tuesday: 09:30 – 13:45, Wednesday: Off, Thursday: 09:30 – 13:45, Friday: 09:30 – 13:45, Saturday: Off, Sunday: 09:30 – 13:45
- Training: Full‑time training for 3 weeks, Monday–Friday, 9:00am – 5:30pm
- Salary: £13,988 per annum, £13.45 per hour
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
Remember you will need to complete a face to face interview via Teams.
Benefits
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your Duties Will Include
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
Required Skills
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Essential Skills & Competencies
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Please note only candidates who meet specific language proficiency scores will be able to proceed on this campaign.
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