North Cumbria Integrated Care NHS Foundation Trust
Hub Coordinator
Closing date: 13 July 2026
Hours available: up to 60 hours available (hours to be agreed on appointment)
The Hub will act as a single point of access for all referrals, enquiries and contacts related to Community Therapy/Rehab Centre and District Nursing and other community services, making it easier for patients and professionals to connect with the right care quickly and efficiently.
We are seeking enthusiastic, adaptable individuals to join us in developing and delivering this innovative service. You will be part of a collaborative team dedicated to creating a seamless and supportive pathway for our community services.
Applicants who have previously applied are not required to reapply.
Main duties of the job
- Team player who thrives in a dynamic, evolving environment
- Strong understanding of or willingness to learn how each service operates
- Excellent communication skills to engage effectively with patients, families, and professionals
- Proficiency with IT systems and digital tools
- Adaptability and flexibility
About us
At NCIC, we are committed to delivering outstanding healthcare services to the population of North Cumbria. The Trust is focused on creating a centre of excellence in providing rural and remote healthcare, offering a wide range of community and acute services throughout the county.
Our five key principles demonstrate our belief in the delivery of “safe, high quality care every time”:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
We are serious about supporting a diverse workforce and creating an inclusive and compassionate place to work.
All staff are expected to support sustainability in our ambition to become the greenest region in England by 2030.
Job responsibilities
This position requires you to manage the Hub’s operations, ensuring smooth coordination of referrals and communication between services, maintaining accurate records, and providing customer support to patients and staff. For detailed responsibilities, refer to the attached job description and person specification.
Person Specification
Qualifications
- GCSE (A–C) (9–4) in Maths and English or equivalent
- Level 2 or 3 certificates or diplomas in Business Administration or Customer Service
- Business Administration Apprenticeship (optional)
Knowledge and Experience
- Demonstrable experience in an administrative role
- Experience working with electronic management systems
- Experience using Microsoft Office programmes
- Ability to work independently without direct supervision
- Experience in customer service, answering phone calls and communicating with a range of stakeholders
- Experience with data protection and privacy as per GDPR
- Experience in health or social care environments
- Experience using NHS electronic systems such as EMIS, ICE, e-Community, STRATA
Skills and Aptitudes
- Excellent telephone skills and clear customer service skills
- Friendly, tactful, articulate, sympathetic and self‑motivated
- Ability to adjust to changing priorities and tasks while resolving issues efficiently
- Ability to prioritise tasks and deadlines ensuring accuracy and completeness
- Committed to NHS and Social Care values and delivering care centred on individuals’ needs
Other Requirements
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
- Flexible work hours to meet service needs
- Able to work up to 7 days per week, 08:00 – 20:00
Benefits
- 27-day holiday scheme rising to 33 days after 10 years
- NHS discounts (subject to eligibility)
- Salary sacrifice schemes including lease cars and Cycle to Work (subject to eligibility)
- Vivup – free, confidential counselling and information service for personal or work‑related problems
Disclosure and Barring Service Check
This post requires Disclosure and Barring Service (DBS) and is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. DBS charges are deducted from salary over 4 months or as a one-off payment:
- Standard Check: £28.00
- Enhanced Check: £56.00
Legal and Sponsorship
Individuals requiring Health and Care Visas or Skilled Worker Visas must meet the UKVI salary threshold and occupation requirements. Apply only if you are eligible.
Pay
£25,760 to £27,476 per annum (pro rata)
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