Customer Service Underwriter

Overview

Customer Service Underwriter – hybrid working – based in York, starting 14 September 2026. Salary £25,000 + up to 10% annual bonus.

About the role

As a Customer Service Underwriter, you will work in a fast‑paced, telephone‑based environment, assessing risk and making decisions that protect our customers. You will receive comprehensive training and support, and after the 6‑month probation you may work up to 80% from home while remaining connected in the office.

Responsibilities

• Review customer information and determine appropriate coverage.
• Communicate decisions clearly to NFU Mutual agencies and customers.
• Assist with risk evaluation and documentation.
• Participate in training sessions and shadowing experienced colleagues.
• Maintain accurate records and comply with company policies.

Qualifications and Skills

• Customer focus – recent experience in a customer‑facing phone role.
• Communication and teamwork – build rapport and adapt communication style.
• Critical thinking and problem solving – logical decision making.
• Learning mindset – curiosity and openness to feedback.
• Resilience and time management – manage priorities under pressure.
• Insurance experience is desirable but not required.

Benefits and Rewards

• £25,000 per annum salary.
• Up to 10% annual bonus.
• Contributory pension scheme up to 20% (plus 8% employee contribution).
• 25 days annual leave plus bank holidays.
• Family‑friendly policy.
• Health and wellbeing plan with cashback for dentist, opticians, physiotherapy, etc.
• Gym membership contribution.
• Employee volunteering.
• Life assurance cover 4× salary.
• Employee discounts on NFU Mutual insurance products.
• Refer a Friend bonus scheme.

Inclusive Workplace Statement

We welcome applications from individuals of all backgrounds. NFU Mutual is a Disability Confident Employer, a signatory of the Race at Work and Women in Finance Charter, and offers adjustments and accommodations throughout the recruitment process.

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