Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with all sorts of billing‑related queries, helping from simple questions to more complex issues that require ownership. You’ll be there for the customer, supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest. As a flexible, part‑time role, you’ll have the freedom to schedule breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Starting salary of £26,116FTE, rising to £26,738FTE after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers.
- Family leave – equalised maternity, paternity and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support to carve your own career path, with training and development opportunities.
- Season Ticket Travel Loan to cover travel costs to and from work.
- Volunteering days for community engagement.
- Optional private healthcare and dental coverage.
- Great team culture, meaningful support and tailored training.
Available Shift Patterns
25hrs PM – Mon Tue Wed Thu Fri Sat Sun14:40 – 20:00Day OffDay Off
20hrs PM – Mon Tue Wed Thu Fri Sat Sun14:45 – 19:45Day OffDay Off
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