Customer Service Advisor (Req/683144SCA) Batley, England
Salary: GBP12.71 – GBP12.71 per hour
Location: Birstall/Batley (WF17)
Pay Rate: £12.71 per hour – £26,436.80pa
Hours: 40 hours per week (Monday to Friday)
Contract: Temporary to Permanent
Working Arrangements: Hybrid (1-2 days WFH)
Opportunity: Long‑term employment goal after successful temp period
Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast‑paced environment where no two days are the same? I’m currently recruiting for a Customer Service Advisor position in the smart metering sector on behalf of a leading and well‑respected company based in the Birstall/Batley area.
This is more than just a temporary role – it’s a genuine long‑term opportunity with a clear route to permanent employment following a successful probationary period. You’ll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.
The Role
As a Customer Service Advisor, you’ll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:
- Scheduling and planning appointments for engineers
- Liaising with customers and businesses to confirm access and availability
- Communicating with field‑based engineers to ensure efficient routing and daily workloads
- Updating internal systems and tracking job progress
- Handling queries and rescheduling appointments where needed
About You
We’re looking for someone who brings energy, organisation, and a customer‑first mindset. Ideally, you’ll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.
- Strong organisational skills and attention to detail
- Confident and professional telephone manner
- Proactive approach to managing workloads and resolving issues
- Comfortable using scheduling or CRM systems (full training provided)
- A team player with a positive, can‑do attitude
What You’ll Get
- Full training and ongoing support
- An opportunity to build a long‑term career with a stable and reputable employer
- Clear pathway to permanent employment
Interested?
If this sounds like the right opportunity for you, apply now or get in touch to find out more. This is a fantastic chance to join a business where you can truly grow and thrive.
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