Customer Service Order Processor

Customer Service Order Processor

Salary: £17,000 per year

Hours: Monday‑Friday 8:00‑4:30 pm or 8:30‑5:00 pm (rota basis) + occasional Saturday 8:00‑12:00 pm

Location: Bury St Edmunds Area

About the role

We are looking for a Customer Service Operator to provide high‑quality support to key internal and external customers. This is a fast‑paced role where you will manage orders, resolve queries, and ensure excellent customer service at all times.

Key duties

• Manage customer orders, prescriptions, and complaints
• Liaise with internal teams to ensure smooth order flow
• Provide solutions to customer queries quickly and professionally
• Produce accurate reports and maintain records
• Support key accounts with tailored customer service
• Work closely with stakeholders to improve customer experience

Requirements

• Previous customer service experience
• Strong communication and organisation skills
• Ability to work under pressure with high attention to detail
• Confident using Microsoft Office (Excel preferred)
• SAP / CRM experience desirable but not essential

Benefits

• Private medical insurance
• Pension enhancement after 12 months
• Employee Assistance Programme
• Cycle to work scheme
• Staff discounts

Join a growing, international company offering stability, development opportunities, and a supportive working environment.

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