Customer Assistant – Food – Bishops Stortford

Work Pattern

• Week 1 – Week 2 (repeating):
  • Sun: 08:30 – 17:30
  • Tues: 05:00 – 10:45
  • Sat: 11:30 – 20:30

Under 18 Disclaimer

This role requires working early mornings and therefore we cannot consider applications from anyone under the age of 18. This complies with relevant health and safety legislation to keep our colleagues safe.

Hours worked between 22:00‑06:00 are eligible for an unsocial premium of +£3.00 per hour.

Job Overview

Join M&S as a Customer Assistant in our Food section. You will be at the front line of one of the UK’s fastest growing retailers, ensuring our customers receive five‑star service at pace while embracing the transformation our company is driving.

Key Responsibilities

• Fill shelves and maintain product displays in the Food section.
• Provide knowledgeable advice on M&S Food products, recommending and selling new and existing items.
• Deliver outstanding customer service in a high‑pressure, fast‑paced environment.
• Utilise digital tools such as Sparks and in‑store devices to enhance the customer experience.
• Collaborate effectively with team members to create a positive, high‑energy store environment.
• Adapt to various store areas and changing retail demands, ensuring seamless customer interactions.

Desired Profile

• Resilient, committed brand ambassador capable of raising service standards.
• Comfortable working early mornings and in shifts that vary each week.
• Strong teamwork skills and a proactive attitude toward supporting colleagues.
• A digital‑savvy mindset to engage customers through available technology.

Benefits

• Competitive pay with unsocial premium for night hours.
• Opportunities for growth within a leading retail organisation.

Apply today if you’re ready to roll up your sleeves and meet the challenge of a frontline role.

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