Customer Service Call Handler

Job Role : Customer Service Handler

Start date: 6th of jUly onwartds

Assignment details: Ongoing – long term requirements

Rate of Pay: £13.16

Level of experience – entry level with strong ITC skills or 2-3 experience in a similar role.

Shifts: 08:00am – 16:30pm or this could be flexible for the right candidate

Location: Yarm Road, office based – part of a team of 12, reporting to Team Leader and feeding daily into the planning team via Share point

Responsibilities

• Working from a provided date source in making outgoing calls
• First point of contact for up to 70 calls per day which are cascaded between the team. Post sales information gathering through a set criteria
• 90% outgoing calls and 10% incoming which are from voicemails left
• Utilising the script provided by team leader so that an gain feedback on the extended service level
• Managing calls back through excel spreadsheet
• High usage of excel; must have strong background in Excel and other Microsoft office suite
• Uploading daily outcome onto SharePoint for the planning team
• Escalated any customer complaints or call backs to Wayne to deal with

Skills

• Strong effective communication
• Confident telephone manner
• Experience with data inputting and proficient in Excel
• IT skills and knowledge in Microsoft suite including SharePoint

Person specification

• Friendly and can do attitude
• Self-motivating
• Attention for detail

The Best Connection is acting as an Employment Business in relation to this vacancy.

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