Customer Service Advisor
Location: Mitcheldean, Gloucestershire
Remote work options are available after successfully passing the probation period.
Salary: £24,968.39 per annum + benefits.
Hours: Mon‑Fri 9‑5 pm.
Start date: August 2026.
Are you an active listener with a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever considered using these skills in customer service? If so, Assurant could be the perfect place for you to start your new career.
Who Are We?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide.
Overview of Position
The Motor Claims Advisor assists customers in making claims, either by phone or through our in‑house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder’s behalf, and use the terms and conditions to accept or reject claims.
What Makes Us Different
- Comprehensive training to prepare you for the role.
- Flexibility: remote work available once full training is completed and performance targets are met.
- 21 days of annual leave plus bank holidays, increasing with length of service, and an additional cultural Heritage Day.
- Employee assistance program covering health, family, money matters and work topics.
- Benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards and incentives.
- Learning and development opportunities such as Udemy courses, internal one‑to‑one development and growth platforms.
- Internal wellbeing programmes.
- Employee referral scheme rewards employees for referrals.
- Free onsite parking.
Requirements
- Excellent verbal, written and listening skills.
- Basic computer skills, including data entry, website navigation and other software.
- Experience working in a customer service environment.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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