Job Location: Cardiff
Salary: From £26,265 per annum
Contract type: Permanent
Posting End Date: 13/07/2026
At BUUK Infrastructure, we are committed to accelerating the UK towards net zero across 30 years of innovation. Our supportive environment encourages people to be their best.
Role Overview
Customer Services Advisor will deliver high‑quality service to customers across multiple utilities, responding to enquiries, resolving issues and promoting our products. You will be based in our modern contact centre office in the centre of Cardiff, working hours are 8 am–8 pm Monday–Friday, 9 am–5:30 pm on Saturdays, Sundays and Bank Holidays. A 4‑week mandatory training programme starts 01 September 2026.
Key Responsibilities
- Answer customer queries across multiple contact channels within set timescales and quality measures.
- Represent the company positively and deliver exceptional customer service, aiming for first contact resolution.
- Process orders, take payments, handle complaints and provide technical troubleshooting support.
- Support inbound sales enquiries and new sign‑ups for all retail brands, including Sky TV.
- Encourage customers to participate in satisfaction surveys and act on their feedback.
- Accurately update customer records and contribute to quality and coaching sessions.
- Identify vulnerable customers and offer appropriate support.
- Meet performance targets, deadlines and maintain a low‑effort, high‑quality service.
- Work cooperatively with colleagues, fostering a positive team environment.
Qualifications
- GCSE Maths and English or equivalent.
- Experience working with customers or members of the public.
- Excellent communication, listening and rapport‑building skills.
- High accuracy in processing customer information, orders and payments.
- Strong organisational and multitasking abilities with a focus on targets.
- Positive, friendly and proactive attitude, adaptable to diverse customers.
- Willingness to take ownership of issues through to resolution.
Desirable
- NVQ or equivalent qualification.
- Knowledge of the utilities industry or experience with a utility provider.
- Experience resolving customer complaints and turning negative experiences into positive outcomes.
- Proficiency with Microsoft Office or equivalent software.
Conditions of Employment
- Criminal records checked through the Disclosure and Barring Service (DBS).
Benefits
- Annual cost‑of‑living pay review.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday (including bank holidays) with the option to purchase an additional 2 weeks.
- Enhanced maternity, paternity and adoption pay.
- Referral reward of £1,000 (net of tax) for successful referrals.
- Hybrid working for eligible roles.
- Development opportunities to advance career aspirations.
We are proud to be an equal‑opportunity employer. We respect each other and advocate for equity, diversity, and inclusion in all we do.
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