Station Customer Care Specialist — Hybrid

Network Rail is seeking a Customer Service Assistant at Waterloo Managed Station. In this full-time role, you will be the welcoming face for passengers, ensuring a safe and positive travel experience. Key responsibilities include providing guidance, ensuring safety, and handling incident responses.

The ideal candidate will possess strong communication skills and experience in customer service. The position offers competitive salary plus a range of employee benefits including annual leave and flexible working arrangements.

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