Central Operations Support
Permanent, Full-time – Hybrid: 3 days in our Derby office, 2 days working from home.
Up to £30,000 plus benefits.
About the Role
We’re looking for 3 additional members of our Central Operations Support team as we continue to grow and expand. We need customer‑focused problem solvers who support our Field Sales teams, ARs (Appointed Representatives) and Mortgage Adviser network to keep everything running smoothly. You’ll be the go‑to support partner, handling a wide range of day‑to‑day queries and resolving issues quickly while driving new initiatives across the business. It’s an agile and dynamic environment where priorities can shift quickly, so you’ll need to be adaptable, proactive and ready to learn.
What You’ll Be Doing
- Act as the first point of contact for Sales teams, ARs and Advisers, handling queries with confidence and professionalism.
- Support banking and financial queries, demonstrating strong attention to detail and numerical confidence.
- Manage day‑to‑day operational support requests, ensuring timely resolution and follow‑up.
- Build strong, collaborative relationships across Field Sales, Regional Sales Directors and head office teams.
- Support onboarding of new Advisers and help them embed into the network.
- Support the roll‑out of new initiatives and projects, ensuring clear communication and adoption.
- Work across multiple internal systems (including MIDAS), maintaining accuracy and efficiency.
- Identify issues, suggest improvements and contribute to continuous improvement.
- Support marketing activity and wider business initiatives.
About You
We’re looking for someone who thrives in a support‑driven, customer‑focused environment, rather than a traditional account‑management role.
You’ll Bring
- A strong customer service or operational support background.
- Confidence speaking to stakeholders at all levels.
- An engaging, personable communication style with excellent telephone skills – you’re not afraid to pick up the phone.
- The ability to learn quickly and adapt in a fast‑moving environment.
- Strong IT skills with experience working across multiple systems.
- Good financial awareness or experience handling banking/financial queries.
- A proactive, problem‑solving mindset with strong attention to detail.
- The ability to manage workload, prioritise effectively and work well under pressure.
- A positive attitude and a genuine team focus.
What’s In It For You
- Private medical insurance (Vitality).
- 25 days annual leave, increasing to 28 with service, plus birthday off.
- Matched pension contribution (L&G).
- Share save scheme (Equity).
- Retail discounts and free entertainment tickets.
- Flexible working hours and hybrid options.
- A wide range of learning and development offers, including 1:1 coaching and qualification support.
- A supportive, inclusive culture with forums to use your voice.
Everyone is Welcome
At MAB, we value different experiences and perspectives which add diversity and value to our culture. As an equal‑opportunity employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB.
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