Customer Service Advisor

Company: onlyFE
Apply for the Customer Service Advisor
Location: Sheffield
Job Description:

£26,570 per annum (pro‑rated to reflect hours worked). 30 days annual leave (222 hours) + 8 bank holidays (59.2 hours). Christmas closure period included.

Enhanced employer pension contribution to the Local Government Pension Scheme.

About Us

The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year.

About The Role

Two positions are available: one full‑time and one part‑time at 22.5 hours per week. Management is open to flexibility with hour split and preference discussion at interview.

Main Responsibilities

  • Manage the College switchboard, ensuring all calls are handled promptly and professionally.
  • Arrange student appointments with departments such as Admissions, Student Funding, and Careers.
  • Process fee payments and issue student ID cards in a timely and accurate manner.
  • Achieve key performance indicators for Student Central services, contributing to recruitment, retention, and success outcomes.
  • Maintain accurate electronic and paper records, ensuring data is up‑to‑date within CRM and MIS systems.
  • Support college open days, exam‑season enrolment, and other required events.
  • Represent the College at internal and external events, providing a positive and professional image.
  • Assist in identifying opportunities for service improvement and support broader College objectives through proactive customer engagement.

What We Can Offer You

Salary as above. Pension: Local Government Pension Scheme (LGPS) administered by SYPA.

Our Full Benefits Package

  • SYPA with generous employer contribution
  • 30 days annual leave (222 hours) + 8 bank holidays (59.2 hours), includes Christmas closure
  • Health and wellbeing benefits
  • Employee assistance programme through Bupa
  • Occupational health through PAM
  • Free eye tests for VDU users
  • Free parking at the majority of campuses
  • Hybrid and flexible working opportunities
  • Continuous professional development opportunities
  • A people‑focused working culture where you can grow and thrive

Disability Confident

We are a Disability Confident employer. Please review our Recruitment Guidelines for Disabled Candidates. Contact jobs@sheffcol.ac.uk for reasonable adjustments.

Armed Forces Covenant

We are pledged to support the Armed Forces community.

Safeguarding

Applicants must have an enhanced DBS check and will be subject to safer recruiting procedures.

Closing date: 12th of July 2026

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Posted: July 6th, 2026