We are looking for enthusiastic, reliable, and customer-focused individuals to join our casual event retail team as Retail Supervisors. If you thrive in fast-paced environments, enjoy leading teams to deliver excellent customer service, and want flexible work around exciting live events, we’d love to hear from you.
The Venue
Olympia Events is one of London’s leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.
The Role
Our Retail Supervisors support the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment. Retail Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.
The Responsibilities
- Support the Retail and Events Management team during live events and busy trading periods
- Supervise and motivate retail staff onsite
- Lead team briefings before shifts and ensure staff are fully prepared for event operations
- Support the training and development of new and junior team members
- Assist with the setup, operation, and close-down of retail kiosks and event spaces
- Ensure excellent customer service standards are consistently delivered
- Monitor stock levels, cleanliness, and compliance with health & safety procedures
- Support smooth operations during high-footfall events and peak service periods
- Operate and oversee cashless EPOS systems and ensure accurate transactions
What We’re Looking For
- Experience in retail, hospitality, or event supervision
- Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirableStrong leadership and team management skills
- Confident communicating with both staff and customers
- Excellent organisational skills and attention to detail
- Ability to remain calm and efficient under pressure
- Flexible approach to working evenings, weekends, and major event days
- Passion for delivering high-quality customer experiences in a busy events environment
What’s in it for you?
- Competitive Rate of Pay – Earn a strong hourly rate for your work.
- Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
- Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
- Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
- Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
Equal Opportunities
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
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