Customer Service Advisor – Thirsk
Working Hours: Rotating shift pattern Monday – Friday, Week 1: 07:00 – 14:30, Week 2: 09:30 – 18:00 with 1 in 2 Saturdays 08:00 – 12:00.
Salary From £27,295 Plus An Excellent Benefits Package, Including
- In‑house training provided to support career progression
- 25 days holiday + public holidays which increase with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Thirsk. As a Customer Service Advisor, you will be at the forefront of customer interaction and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.
We will also seek to work with you to develop your knowledge and understanding of our Parts department, enabling you to provide support when required.
Key Responsibilities
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day‑to‑day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Accommodation Statement
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
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