As an Information Support Assistant in our Defence Academy team, you’ll play a key role in ensuring information is managed effectively and securely, supporting both colleagues and customers in a fast‑paced, service‑focused environment.
Working within the Information Hub, you’ll help colleagues make the most of digital tools, deliver efficient information administration, and provide hands‑on support that keeps operations running smoothly. Your work will have a real purpose – helping deliver high‑quality education and services that support the Armed Forces, Civil Service and wider government, creating a positive impact on communities and the future.
What you’ll do as a Information Support Assistant
- Provide high-quality customer support through face‑to‑face, telephone, and email interactions
- Support information management processes, ensuring compliance with policies and standards
- Maintain and support collaborative working environments using Microsoft Teams
- Issue and support IT equipment, including first‑line support for devices such as laptops
- Advise colleagues on effective use of IT systems and digital tools
- Identify and resolve issues, delivering practical, timely solutions
Does this sound like you?
- Strong customer service skills with a professional and confident communication style
- A methodical approach with good problem‑solving ability and attention to detail
- Confidence using Microsoft Office and an interest in technology
- The ability to manage your workload and stay organised under pressure
- A collaborative mindset and ability to build positive working relationships
- Be SC cleared or have no problems obtaining one.
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, due to the nature of the role, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
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