Customer Service Coordinator

Customer Service Coordinator

Location: Dartford, Kent

Hours: Full time, flexi and hybrid (minimum of 2 days in office including Tuesdays)

Salary: £30,000.00 per annum, plus excellent benefits including 3% non-contractual bonus, 25 days leave, healthcare etc

About:

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual).

The Customer Service Coordinator is the liaison between customers and internal departments, accountable for enhancing customer relations, increasing customer loyalty and driving commercial growth.

Key Requirements:

• Minimum 2 years relevant customer support experience; B2B, quality and/or regulatory experience strongly preferred
• Computer literate – MS Office, PowerPoint, Excel, Outlook, Teams
• Fluent in French and English (working proficiency)
• Good level of education including Maths and English
• Works well under pressure with excellent attention to detail
• Able to work independently and as part of a team

Responsibilities and Duties:

• Support customer enquiries through phone, email, and chat
• Liaise with internal departments (Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning)
• Facilitate issue resolution – RMA creation, coordinating returns, credit notes/invoices
• Enter and process orders including calculating transit time and freight
• Proactively communicate with customers regarding at-risk orders
• Maintain accurate customer database and profiles
• Manage customer quotations for new business and follow up on open quotes
• Maintain price lists; process new user registrations, pricing requests and order changes

Apply today!

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