Insurance Customer Experience Specialist – Hybrid

Company: ERS
Apply for the Insurance Customer Experience Specialist – Hybrid
Location: Swansea
Job Description:

ERS in Swansea is seeking Customer Service Representatives to join their Claims and Underwriting Teams. This role is focused on delivering excellent customer service, requiring great communication skills and a self-motivated attitude.

After training, you will provide high-quality service in a hybrid work environment, assisting customers and brokers with inquiries while utilizing advanced contact center technologies.

The position offers a competitive salary along with 25 days holiday and other benefits such as a discretionary bonus scheme and support for professional qualifications.

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Posted: July 6th, 2026