Customer Service Advisor

Customer Service Advisor

The rewards

• Competitive hourly rate and weekly pay
• Temporary with potential for extension based on performance

The role of Customer Service Advisor:

• Respond promptly and professionally to customer enquiries via phone, email or other channels
• Process customer orders and ensure accurate data entry into the system
• Resolve customer complaints or escalate to the appropriate team when necessary
• Keep customers updated on the status of their orders and deliveries
• Collaborate with other departments to meet customer requirements efficiently
• Maintain accurate records of customer interactions and transactions
• Assist in identifying opportunities to improve customer service processes

The ideal Customer Service Advisor:

• Previous experience in a customer service or support role, ideally in industrial or manufacturing
• Strong communication skills and ability to provide clear, concise information
• Proficiency in CRM systems or similar software
• Excellent organisational skills and attention to detail
• Proactive approach to problem-solving in a fast-paced environment

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