Customer Service Coordinator

Customer Service Coordinator

Location: WimborneSalary: £30,940 per annum (£14.00 per hour)Hours: Monday to Friday, 8:00am to 5:00pmJob Type: Full Time, Permanent

TeamJobs are delighted to be recruiting for a Customer Service Coordinator to join a busy and growing business based in Wimborne.

This is an excellent opportunity for a highly organised and customer-focused individual to join an established team. You will be responsible for handling customer enquiries, preparing quotations, processing orders, and supporting the day-to-day coordination of concrete services. The role offers variety, responsibility, and the opportunity to develop your knowledge within a specialist industry.

Benefits

• Salary of £30,940 per annum
• Company pension scheme with 3% employer contribution
• Staff discounts on products and services
• 31 days holiday including Bank Holidays
• Additional overtime available where agreed
• Supportive and friendly team environment
• Full training provided on bespoke software systems

The Role

• Provide excellent customer service via telephone and email
• Respond to customer enquiries and website requests efficiently
• Prepare quotations for concrete products and services
• Process customer orders accurately using internal systems
• Assist with the day-to-day coordination of concrete services
• Carry out general administrative duties
• Take customer payments over the phonel
• Maintain accurate records and ensure all information is updated correctly
• Work closely with colleagues to deliver a smooth and efficient service

About You

• Previous customer service or sales administration experience would be beneficial
• Concrete industry knowledge or experience would be advantageous but is not essential
• Strong communication and organisational skills
• Confident using Microsoft Office, including Word, Excel and Outlook
• Ability to learn new systems and processes quickly
• A positive and enthusiastic approach to work
• Strong attention to detail
• A reliable team player who enjoys working collaboratively

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