Assistant Manager

Mecca Romford, The Mercury Mall, Romford, London, City of, United Kingdom

Job Description

You’ll work hand-in-hand with the General Manager, setting the standard, motivating your team, and creating a vibrant, welcoming atmosphere for every customer.

Responsibilities

• Lead and inspire a passionate team
• Deliver exceptional customer experiences every day
• Drive results and keep operations running smoothly
• Coach and develop your team to be the best they can be

Requirements

• Leadership Experience – proven ability to motivate, support and guide a team in a fast‑paced customer environment
• Customer-Focused Mindset – you’re passionate about delivering outstanding service and memorable experiences
• Operational Know-How – experience overseeing daily operations, ensuring everything runs smoothly and efficiently
• Great Communication Skills – confident engaging with guests and colleagues, resolving issues with a positive, solution‑led approach
• A Hands‑On Attitude – willing to roll up your sleeves and lead by example
• Commercial Awareness – understanding of KPIs, cost control, and ways to drive performance
• Adaptability – comfortable working under pressure and finding creative ways to overcome challenges
• Team Development Skills – experience coaching others, giving feedback, and supporting growth

Benefits

• Competitive Salary – From £32,500
• Paid Breaks – because your time matters
• Exclusive Rewards Platform – discounts on travel, shopping, dining & more
• 50% Off Food & Soft Drinks – for you and up to three friends
• Pension & Life Assurance – we’ve got your future covered
• Company Sick Pay Scheme – support when you need it
• Career Development – Access to one of the UK’s leading LMS platform

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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