Company: Northgate Vehicle Hire

Apply for the Customer Service Agent

Location: Leeds

Job Description:

Reference: JUN20265545

Location: Leeds

Salary: £28,734 + bonus up to £1,387 pa OTE

Weekly Hours: 42.5 hours per week (Includes Saturday working on a rota basis)

As a Customer Service Agent, you will be a vital part of our busy branch, providing the following services:

Act as the first point of contact for customers, delivering excellent service with a smile.
Source vehicles, process bookings and sell cars on behalf of customers.
Handle customer rental queries and resolve issues promptly.
Maintain and administer customer accounts.
Oversee daily vehicle movements in and out of the branch.
Manage multiple tasks simultaneously while maintaining high standards of accuracy.
Work within a fast‑paced environment, contributing to the team’s overall efficiency.

We do not require previous vehicle‑rental experience. We ask for:

Great basic salary with a quarterly bonus scheme (up to £1,307 pa OTE).
24 days annual leave, increasing to 26 days with service, plus the option to buy or sell up to 5 extra days each year.
Additional day off to celebrate your birthday.
Free life assurance (2x your salary).
Well‑being services: 24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan, and travel insurance.
Exclusive colleague‑only vehicle leasing schemes.
Pension and save‑as‑you‑earn share scheme.
Benefits App offering unlimited access to a wide range of retailer discounts and cashback deals.
Stream App – a financial wellbeing tool that gives you control over your pay, including flexpay options, savings, discounts, and access to a financial coach.

We actively welcome applications from people of all backgrounds, experiences, identities, and abilities.

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Posted: July 6th, 2026